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Delivery information

The following information is subject to change

Order your shop products and charity resources by the dates below to receive them before Christmas Day.

  United Kingdom Overseas
Shop Orders (9 digit ISBN's) Place your order(s) before Saturday 16 December Place your order(s) before Tuesday 12 December
Charity ΢ĸ Place your order(s) before Friday 15 December N/A

Last updated December 2023.

Postage and packing

Current UK (excluding Channel Islands) postage and packing rates are based on the order value:

  • £1.75 per order: If value is under £15
  • £3.50 per order: If value between £15 to £29.99
  • Free: If value is over £30

Our normal shipping period is within 2 working days from dispatch date.

All items will be sent tracked, by carrier.

If purchasing outside the UK the postage and packing rates are:

  • European Union (including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Jersey, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) 
    £13.95 plus £1/item
  • Rest Of World
    £13.95 plus £2/item

Normal shipping period outside the UK is up to 20 working days from dispatch date.

There may be some countries we are unable to deliver to, this will be highlighted at checkout.

Delivery

Delivery outside the UK will be by airmail.

a) We aim to dispatch within 3-5 working days on receipt of order.

b) If you do not take delivery of the resources or give our agent Marston adequate delivery instructions we shall not be liable for any loss or damage or deterioration to the resources delivered.

c) If you do not receive all the goods as specified on your original order then you must notify our agent Marston in writing within 30 calendar days from the date of delivery. If you do not inform Marston in writing within the specified time then no liability will be attached to Marston. In any event any loss or damage you suffer as a result of such a delivery shall be limited to the price of the goods not delivered or the cost of replacement resources.

d) Risk of loss and title of the resources pass to you on delivery by us to the relevant carrier.

For cancellations see Terms and conditions.

Queries

Should you have any queries, please contact:

Paid-for items - dispatched by Marston

΢ĸ ΢ĸ Ltd (BSRL)
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

Email: [email protected]

Returned goods

Marston Book Services Ltd
Unit 160,  Eastern Avenue
Milton Park
Abingdon
Oxon
OX14 4SB

Tel: 01793 418222

Postage and packing

There is no postage and packing applied to items dispatched by Codestorm.

Within the UK single/small items will be sent by 2nd class post and larger orders with a parcel carrier.

Items dispatched by Codestorm will not be dispatched outside the UK, even if the order is placed.

Delivery

Items will not be delivered outside the UK.

a) If you do not take delivery of the resources or provide adequate delivery instructions we shall not be liable for any loss or damage or deterioration to the resources delivered.

b) If you do not receive all the goods as specified on your original order then you must notify us within 14 working days from the date of delivery:

΢ĸ
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

Email: [email protected]

Tel: 01793 418222

c) Risk of loss and title of the resources pass to you on delivery by us to the relevant carrier.

Queries

΢ĸ
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

Email: [email protected]

Tel: 01793 418222

Postage and packing

There is no postage and packing applied to items dispatched by APD.

Within the UK single/small items will be sent by 2nd class post and larger orders with a parcel carrier.

Items dispatched by APD will not be dispatched outside the UK, even if the order is placed.

Delivery

Items will not be delivered outside the UK.

a) If you do not take delivery of the resources or provide adequate delivery instructions we shall not be liable for any loss or damage or deterioration to the resources delivered.

b) If you do not receive all the goods as specified on your original order then you must notify us within 14 working days from the date of delivery:

΢ĸ
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

Email: [email protected]

Tel: 01793 418222

c) Risk of loss and title of the resources pass to you on delivery by us to the relevant carrier.

Queries

΢ĸ
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

Email: [email protected]

Tel: 01793 418222

Tickets bought on our website will be sent via email. Please come prepared to present a printed or digital copy of this email at the event. If you have not received your tickets email or mislaid it, you can login and find a copy in your 'My Account' area here.

Postage and packaging

Tickets bought on our website will be sent via email and will therefore not incur a postage and packing charge.

Delivery

Tickets bought on our website will be sent via email.

Queries

If you have not received your tickets email or mislaid it, you can login and find a copy in your 'My Account' area here.

To discuss any problems with your order:
Call us on 01793 418222
Email [email protected]

You can write to us at:
΢ĸ
 Trinity Business Centre
 Stonehill Green
 Westlea
 Swindon
 SN5 7DG

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